Payment Conditions

All transactions are to be made in Ringgit Malaysia. Full payment is to be made to secure order. Payment has to be made a minimum of 3 days in advance unless stated otherwise. Dena's Bakehouse has to right to cancel orders if payment is made later than 3 day before date of delivery/ collection. 

All payments are non refundable. Refunds for more than 7 days before delivery/ pick up date, are subject to conditions and a 20% transaction fee will be charged. 

Delivery Conditions

Delivery is carried out by a third party service & delivery charges apply. Dena's Bakehouse is not liable for any damages once baked goods have left the premises. Please ensure that there is someone to collect baked goods at the chosen delivery address & time. Failure to receive delivered goods will result in goods being returned to Dena's Bakehouse at the customers expense. Dena's Bakehouse has the right to change delivery time due to unforeseen circumstances, without prior notice to customer. However this is rare and we will do our best to deliver goods within your chosen time slot.

Storage & Consumption
1. Cakes & Cupcakes are best consumed within 48hrs from delivery/ collection, but can be kept refrigerated for up to 4 days.

2. All Cakes & Cupcakes are to be kept refrigerated and set at room temperature for 30 mins before consumption, unless stated otherwise.

3. Cookies are to be kept in an air tight container and are best consumed 1 week from delivery/ collection.


All products are handmade & unique and may defer from reference pictures. 

Baked goods may contain traces of nuts as we do work with nuts in our kitchen.

Dena's Bakehouse reserves the right to amend our terms & conditions or service without prior notice.
Please feel free to contact us with any further enquiries.

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